Privacy Policy
Last updated: January 12, 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, phone number)
- Property details and photos
- Tenant information
- Payment and billing information
- Communications and support requests
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process payments and send transaction notifications
- Send rent reminders and maintenance updates
- Respond to your comments and questions
- Detect and prevent fraud or abuse
3. Information Sharing
We do not sell your personal information. We share your information only in the following circumstances:
- With your consent: When you authorize us to share information
- Service providers: Third parties who perform services on our behalf (payment processing, email delivery, hosting)
- Legal requirements: When required by law or to protect our rights
- Tenant portal: Property and lease information shared with your tenants as part of the service
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you cancel your account, we will delete your data within 90 days, except where we are required to retain it for legal or regulatory purposes.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Export your data
To exercise these rights, contact us at privacy@doraskey.com
7. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. SMS Communications
If you opt in to SMS notifications, we will send rent reminders and maintenance updates to your phone number. You can opt out at any time by updating your settings or replying STOP to any message. Standard message and data rates may apply.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this privacy policy, please contact us at:
Email: privacy@doraskey.com